Frequently Asked Questions - Wordly Organizers

Here is a summary of the most common questions people ask about Wordly.

Wordly FAQs - Meeting Organizers

The following information provides answers to some of the most common questions we get.

If you want to read more about how Wordly works, visit how translation software works.

If you have other questions, Schedule a Demo or use our Contact Form.

Getting Started

What is Wordly and how does it work?

Wordly is an AI-powered platform that delivers real-time translation and captions for live, virtual, and hybrid events – no human interpreters needed.

How do I create a Wordly session?

Use the Wordly Portal or App to create a session. A unique session code is generated to share with speakers and attendees.

How long does Wordly setup take?

Less than 5 minutes. We also offer onboarding with our customer success team.

How many users can join a Wordly session?

Wordly supports tens of thousands of users in a single session, making it ideal for large-scale events.

Do Wordly users need to download anything or create an account?

No downloads or accounts are needed. Attendees join via browser or QR code.

What devices does Wordly run on?

Attendees can join using a browser on any device. Presenters can use the Wordly App (iOS/Android) or access it at join.wordly.ai.

Can I test Wordly before using it at a live event?

Yes, you can schedule a live demo or try it on your own today.

How do I invite speakers or panelists to a session?

Share the presenter link from the Wordly Portal. No download or login is required.

What types of events is Wordly best suited for?

Wordly is used for conferences, webinars, training sessions, corporate meetings, and more – both in-person and virtual.

Translation & Captioning Features

What languages does Wordly support?

Wordly supports dozens of languages and thousands of language pairs. View full list.

Can Wordly understand different accents?

Yes, Wordly can understand diverse accents and dialects to accurately capture speech.

Is there a limit on the number of languages used per session?

No limit. All supported languages are available in every session.

Can attendees switch languages?

Yes, attendees can change their language at any time without leaving the session.

Does Wordly provide audio output?

Yes, attendees can choose to listen or read translated content.

What type of voice does Wordly use?

Wordly uses natural-sounding AI voices for a high-quality listening experience.

Can multiple people speak different languages in the same session?

Yes, Wordly supports multilingual speakers and can switch automatically.

Can I change the presenter’s language mid-session?

Yes, meeting hosts can switch input languages using the Presenter app in seconds, or rely on Automatic Language Switching.

How accurate is Wordly and how fast are translations?

Wordly provides very accurate translations and captions with close to zero lag.

Can I create a glossary of terms with Wordly?

Yes, you can customize a glossary with our boost, block, and replace technology to ensure acronyms, names, and technical terms are translated accurately. Glossaries can be shared with team members to collaborate on and we also offer services to help fine tune them.

How does Wordly manage interpretation quality?

Wordly uses advanced AI models, custom glossaries, and real-world testing to deliver accurate, high-quality translations.

Does Wordly support push-to-talk?

Yes, the Presenter app supports push-to-talk which makes it easy for participants within close proximity to each other to use Wordly.

Does Wordly support automatic language switching?

Yes, both automatic switching and manual switching are supported.

Can I enable both captions and audio translation at the same time?

Yes, attendees can choose how they want to receive translations – text, audio, or both.

Access & Integration

How do attendees join a session?

Attendees join via QR code or browser link provided by the meeting organizer.

Does Wordly work with Zoom, Teams, or Cvent?

Yes, Wordly integrates with all major video and event platforms. See partners.

Does Wordly support Single Sign-On (SSO)?

Yes, SSO is supported for secure enterprise access.

Does Wordly provide onsite support?

Yes, onsite support is available for an additional fee to assist with event setup and management.

Does Wordly support webinars and on-demand content?

Yes, Wordly can be used for webinars on pre-recorded content.

Can Wordly be embedded in my event platform or app?

Yes, Wordly can be embedded using iframe or accessed through a branded link. For more information, visit Partner Program.

Equipment & Setup

What equipment is needed?

Wordly only requires an internet-connected device with audio input. No special headsets or sound booths required.

What are the AV requirements for onsite events?

Wordly connects to your AV system via audio cable and runs on a tablet or computer. You need an analog to digital converter, similar to an iRig device, to connect the audio cable into the tablet or computer.

Do I need to hire a technician to set up Wordly onsite?

Not necessarily. Most organizers can handle setup independently, but Wordly offers remote or onsite support if needed – as well as extensive personalized onboarding training and help guides.

Can I test the audio connection before the event?

Yes, we recommend a brief tech check with your AV team ahead of time.

Does Wordly work in noisy environments?

Yes, but for best results, ensure clear audio input from microphones.

Transcripts and Content Output

Can I download a session transcript?

Yes, transcripts are available with or without timestamps in multiple formats, including WebVTT.

How quickly are transcripts available after a session?

Transcripts are ready within minutes and can be downloaded from the Wordly Portal.

Can transcripts be translated?

Yes, Wordly can generate translated versions of the transcript.

Can I edit transcripts before sharing them?

Yes, you can download transcripts in your preferred format.

Can I use Wordly transcripts for post-event content?

Yes, they can be repurposed for recaps, videos captions, summaries, and documentation.

Can I see analytics or usage reports after the session?

Yes, you can view metrics such as language selection and number of users in the Wordly Portal.

Can I add captions to videos?

Yes, Wordly supports creating transcripts which enables you to add captions and subtitles to videos.

Accessibility & Compliance

Is Wordly SOC 2 Type II compliant?

Yes, Wordly meets enterprise-grade security and compliance standards, including SOC 2 Type II.

Does Wordly provide ASL or CART services?

No. Wordly offers live captioning in multiple languages, but not ASL or CART.

Can I include Wordly in my accessibility statement?

Yes, many organizers include Wordly in their DEI and accessibility communications.

Pricing & Packages

How much does Wordly cost?

Pricing depends on usage – session hours, attendee volume, and features. Contact us for a proposal.

Is there a minimum purchase?

The minimum package is 10 hours, and valid for 12 months. Try Wordly.

Can I use Wordly for a one-time event?

Yes, you can purchase a package of hours tailored to your event. Any unused hours can be applied to your future meetings or events within one year of purchase.

Are discounts available?

Yes, Wordly offers volume pricing and discounts for nonprofits, NGOs, and educational institutions. The more hours you purchase, the more you save – and you have 12 months to use them.

Support & Services

What support does Wordly provide?

We offer onboarding, live support, and online help resources for every customer.

What happens if something goes wrong during the event?

Live phone support is available 24/7.

Is Wordly fully AI-driven?

Yes, Wordly is 100% AI-powered with no human interpreters.

Does Wordly work in medical or technical events?

Yes, Wordly has supported hundreds of events across healthcare, finance, tech, and dozens of other industries.

Does Wordly support global events?

Yes, we work with organizations worldwide and have supported events in over 60 countries.

Still Have Questions?

We’re here to help get you started. If you need support, want to book a demo, or are ready to try Wordly, contact us today.

If you're attending an event, visit our Attendee FAQs for helpful tips and answers.