Wordly Translation and Interpretation Quality

Wordly has been used and validated by millions of attendees worldwide.

When you are evaluating interpretation quality, there are 6 important considerations.

1. Comprehensive In-House Testing

   Wordly invests significant resources to ensure you receive high translation quality for every language we offer. Before we release a new language, we run simulated tests using audio conversations in the source language and verify both the audio and text output exceeds our high accuracy thresholds. We benchmark multiple AI translation engines to ensure optimal performance across thousands of language pairs. We ensure the speech to text and text to speech output quality is high by using state-of-the-art neural machine translation (NMT) and large language models (LLMs) that can understand context, idioms, and nuances of each language. We also continuously benchmark and optimize the output speed for text and audio to minimize the latency and provide a great user experience.

2. Comprehensive Customer Testing and Feedback

   We have thousands of customers including large global companies in financial services, healthcare, technology, professional services, and a wide range of other industries. Many of these companies have conducted extensive tests versus human interpreters, Google Translate, and features built into video platforms. The feedback consistently comes back that the quality of Wordly is higher, and the user experience is significantly better. We use customer feedback to continuously fine tune and optimize our speech to text and text to speech engines as needed. Our large and fast growing base of customers is a strong testament to the high quality of Wordly translation output and customer service.

3. Consistent Output

   One of the advantages of machine based AI translation is the consistency of the output. While many human interpreters deliver high quality translations, the output can often have variable quality levels based on the individual interpreter. Wordly provides consistent high quality output every time. The quality of our translation output also continuously improves over time as the neural machine translation (NMT) and large language models (LLMs) used by Wordly are expanded and further optimized.

4. Customizable Glossaries

   Another  benefit of machine based AI translation is the ability to create a custom glossary with thousands of terms unique to your company or industry to further enhance the quality of the output and user experience. These can include names of people, names of products, and technical jargon. Most human interpreters are unable to keep memorize large custom glossary lists and provide the high quality and accuracy offered by Wordly.

5. Robust Technology Infrastructure

   Wordly is built on state of the art SaaS technologies and has delivered hundreds of millions of minutes of translation since we launched in 2019. We continuously monitor translation output and session feedback in order to improve our processes. We are meet enterprise pricacy and security standards, including SOC 2 Type 2.

6. Customer Service

   The Wordly Platform was designed to be a self-service, easy to use product that is available on-demand, 24/7. But, depending on your team size and skills, you may need additional support - particularly for your first event. A Wordly Customer Success Manager, a real person versus an automated bot, is assigned to every new customer to ensure you have a great onboarding experience - helping you address any setup questions and being available for real-time help during your event. We also offer extensive online documentation to help ensure you have a high quality experience every time.