The City of San José addressed misconceptions about AI translation by proving Wordly is simple, scalable, and more inclusive than traditional interpretation. While some assumed AI translation would be difficult to use or show less commitment than hiring interpreters, Wordly demonstrated the opposite—residents can easily join meetings with their own devices, and the city now offers on-demand access to dozens of languages without delays or scheduling issues. By overcoming these doubts, San José showed how AI translation not only expands language access but also improves customer service and community trust.